Frequently Asked Questions

How do I open the menu in the Cardboard Viewer?

How do I customize my keyboard controls in the Builder?

I just lost work in the Builder because of accidental closure/crash/etc. How do I get it back?

How can I select multiple objects at once?

I just made a mistake in the Builder, can I go back a step?

Google Poly go through a loading process when I add them to the Builder. What’s going on there and why are they different from Marketplace objects?

Is there any way to Play the Viewer in the Builder without having to always press the Play button?

I changed a setting and now all of my objects are moved and scaled a lot/little. How can I change this?

Can I change the units or measurement system in the Builder?

All of my scenes are transitioning on their own. Can I make them switch only when I want them to?

I am seeing a lot of flickering on some objects. How can I stop that?

Is it possible to copy an object or group across scenes/experiences?

Can I hide a object at the beginning of a scene?

Pressing Esc to close the Viewer in the WebGL Builder exits fullscreen instead. Can I prevent this?

Hit Target doesn’t work on the object I put it on?

How do I reach an object in a spawner, in a slot?

My Scene editor window is very small in the Builder; is there any way to make it larger?

Are you going to support WebVR?

Do I need a VR device to view a BlocksmithXR experience?

Do BlocksmithXR experiences look the same on mobile VR and desktop VR?

How long does it take to build a BlocksmithXR experience? For example, the interactive safety training?

Cats or dogs?